Dibella complaint management for strategic suppliers.

We take responsibility for people involved in the production of our textiles. To this end, we work exclusively with suppliers 

who have proven to meet our high standards in terms of human rights, environmental protection and health. 

In addition to recognized certifications, personal exchange with our suppliers is important to us. Only those who know "where the shoe pinches" can take action.

Data collection structured by

• Country
• Certifications (GOTS,..)
• Complaints received
• Solutions found
• Associations/trade unions
• Complaint boxes
• Integrated Complaints Policy/Documentation

Outcome: Integrated grievance mechanisms/communication channels from all strategic suppliers are in place by query.  All strategic suppliers have their own complaint channels.

1. establish reference to Dibella's risk analysis

Outcome: Country-related and already prioritised risks are related to the respective complaint mechanism of the strategic supplier.

Verify effectiveness through

1. Audits, certificates
2. through Dibella's own projects*
3.  Verification of implemented measures through "on-site visit"/checklist*

* still to be carried out, currently Corona-related travel restriction

Outcome: Complaint mechanisms/communication channels are tested and assessed for effectiveness.

Check whether further measures are necessary

1. Initiate CAP
2. See C) Check, re-run effectiveness

Remedy and access to redress

1. Dibella creates organisational and personnel conditions.
   These have been set up and corresponding responsibilities have been defined with the following contact persons:
   Purchasing Manager: Mr. Simon Bartholomes
   CSR Manager: Ms. Michaela Gnass
2. Question: Have any remedial action been taken/reparations made in the last 12 months?
   No. We are not aware of any specific case of causation in which Dibella has taken remedial action or made amends.
   Dibella acts according to the "precautionary" principle. Dibella initiates and finances projects through the established GoodTextiles Foundation to promote socially and ecologically positive effects.
   For example: training centre for organic Fairtrade farmers, school projects to promote education, compensation of CO2 emissions in the Dibella forest, etc. (further information at: www.goodtextiles.org)

To 1)  Awareness of the demonstrably caused damage

To 2) Exchange/dialogue with affected parties (travel or in writing)

To 3) Draw up documentation (list of complaints)

To 4)  Stakeholders and Dibella work out joint remedial measures (form and amount)

To 5)  Check whether those affected agree with the result. If necessary, initiate CAP.