We take responsibility for people involved in the production of our textiles. To this end, we work exclusively with suppliers
who have proven to meet our high standards in terms of human rights, environmental protection and health.
In addition to recognized certifications, personal exchange with our suppliers is important to us. Only those who know "where the shoe pinches" can take action.
It is therefore a core concern of ours to offer employees the opportunity to contact us directly in the event of any complaints:
Contact person:
Mrs Michaela Gnass
CSR Manager
email: gnass@dibella.de
phone: +49 (0) 2871 2198-63
Data collection structured by
Outcome: Integrated grievance mechanisms/communication channels from all strategic suppliers are in place by query. All strategic suppliers have their own complaint channels.
1. establish reference to Dibella's risk analysis
Outcome: Country-related and already prioritised risks are related to the respective complaint mechanism of the strategic supplier.
Verify effectiveness through
* = Implementation of a project "Inflation compensation for employees of a supplier" in spring 2024. A detailed report will follow.
Outcome: Complaint mechanisms/communication channels are tested and assessed for effectiveness.
Check whether further measures are necessary
Remedy and access to redress
To 1) Awareness of the demonstrably caused damage
To 2) Exchange/dialogue with affected parties (travel or in writing)
To 3) Draw up documentation (list of complaints)
To 4) Stakeholders and Dibella work out joint remedial measures (form and amount)
To 5) Check whether those affected agree with the result. If necessary, initiate CAP.
During the visit of a Pakistani supplier, employees complained about uncomfortable chairs in the sewing room. In dialog with the 80 people concerned, it was agreed to provide a selection of alternative chairs. After a test phase, the employees opted for a model with an upholstered backrest.
Those affected are satisfied with the remedy provided and have given us positive feedback.
Receipt of two complaints in 2024
In spring 2024, we received a complaint by email from two former employees of a supplier. The employees told us that they had been dismissed because of reduced capacities. At the same time, new staff would have been recruited. Dibella arranged a mediation meeting with the supplier. One employee attended the meeting, one did not.
One employee accepted a new position in another company and thanked us for our support. One employee did not provide any further feedback despite repeated contact from us.