We take responsibility for people involved in the production of our textiles. To this end, we work exclusively with suppliers
who have proven to meet our high standards in terms of human rights, environmental protection and health.
In addition to recognized certifications, personal exchange with our suppliers is important to us. Only those who know "where the shoe pinches" can take action.
It is therefore a core concern of ours to offer employees the opportunity to contact us directly in the event of any complaints:
Mrs Michaela Gnass
phone: +49 (0) 2871 2198-63
Data collection structured by
Outcome: Integrated grievance mechanisms/communication channels from all strategic suppliers are in place by query. All strategic suppliers have their own complaint channels.
1. establish reference to Dibella's risk analysis
Outcome: Country-related and already prioritised risks are related to the respective complaint mechanism of the strategic supplier.
Verify effectiveness through
* still to be carried out, currently Corona-related travel restriction
Outcome: Complaint mechanisms/communication channels are tested and assessed for effectiveness.
Check whether further measures are necessary
Remedy and access to redress
To 1) Awareness of the demonstrably caused damage
To 2) Exchange/dialogue with affected parties (travel or in writing)
To 3) Draw up documentation (list of complaints)
To 4) Stakeholders and Dibella work out joint remedial measures (form and amount)
To 5) Check whether those affected agree with the result. If necessary, initiate CAP.
During the visit of a Pakistani supplier, employees complained about uncomfortable chairs in the sewing room. In dialog with the 80 people concerned, it was agreed to provide a selection of alternative chairs. After a test phase, the employees opted for a model with an upholstered backrest.
Those affected are satisfied with the remedy provided and have given us positive feedback.